We maintain a keen focus on providing a quality and cost-effective service to maximise return on investment, strengthening our relationships and reputations within the industry.
We have been established as a 100% Automotive based call centre business since 2004 and operate in 2 locations in both the South of England which covers the whole of the UK, with a subsidery business based in Dubai which allows us to maximise a wide range of staff at competitive rates. Our main office is based in the South East and houses our main IT Support and business hub. Each contract has its own designated area which is exclusively allocated with the company's name. With some agents based on the premises, we have embraced the need for flexibility and have many agents working from home to provide a work life balance. Nevertheless, all of our agents are locked into our systems with the latest telecoms technology which allows the monitoring of all calls - their length and frequency - while recording every call made in and out from our agents.
Staff
Our locations allow us to keep our costs down but more importantly attract and retain a workforce that is highly trained and motivated to succeed. With this, our attrition rates are among the lowest in our sector.
Many of our agents are highly qualified, bringing life-skills and maturity to our organisation - many of whom bring with them direct experience and knowledge of the motor industry. As well as our agents being experienced, they also hail from many parts of the UK and indeed the world, moving to the area to take advantage of the quality of life that is enjoyed in both of our locations.
Knowledge
Our commitment to product knowledge is second to none. This knowledge is continuously updated through on-going training programmes to ensure our teams know exactly how to promote the features, advantages and benefits of the services you are offering.
By employing outstanding people, technology and procedures we are able to guarantee that we are the best in the business. We currently operate a fully integrated training programme that allows us to train our staff regularly, ensuring that they have all of the sales skills required to ensure the maximum return from your customer database.
Philosophy
Infinity Auto works to offer its customers and employees the best service possible. We are performance driven to continually improve levels of efficiency and excellence. We make sure that each person within our group of companies is treated with the respect and dignity they deserve. We educate our workforce so that they may have the knowledge and empowerment to help preserve our environment's precious resources for future generations. Each year we implement meaningful, lasting changes across our business to ensure that we adhere to the laws and ethics to make sure we do our best improve our processes.
