New Social Media platforms - July 2024
As part of our growth and reinvention we are pleased to launch our new social media platofrms this month on Instagram, Tik Tok, Facebook and X. We look forward to adding content here each month to keep our clients up to date with events in our world as well as key events within the world of the motor industry.
New Systems Integrated - May 2024
Infinity Auto Marketing senior management team are proud to announce the launch of our new integrated call systems to bring together our two offices in both UK and Dubai.
This new technololgy pulls together years of contact experience and knowledge and allows our management team to highlight every area of our performance from one of our work from home colleagues to our bright offices in sunny Dubai.
We look forward to sharing the advantages with you in the coming months.
Infinity Auto Marketing celebrates 20 years - April 2024
How amazing is that. 20 years in operation as an Automotive specialist Marketing company. We have seen many changes in both the industry and indeed our own company, but our fundamental belief that we can add value added benefits to our clients remains as strong today as it was in 2004. Heres to another 20 years.
Dubai office - March 2024
Infinity Auto Marketing are excited to announce the opening of our new contact Centre based in Dubai.
The opportunity to grow our support network of people, whilst capturing a whole new market was too important to miss, so we grapsed the chance and opened in a bright spacious office in centre of the UAE.
Dubai has welcomed people from all around the world, who come with different cultures and experience and we are delighted to take advantage of this by recruiting a mixture of talented individuals that can support the work that we do.
New Clients - Feb 2024
Infinity Auto Marketing are excited to welcome our new clients that have joined us in 2024. We are especially pleased to welcome one particular group that have outsourced for the first time in their history and we are proud to have been selected to join you on this journey. You know who you are !!!!! and thank you for your trust.
MBO - January 2024
Infinity Auto Marketing is proud to announce that the existing senior operations team have completed a Management Buyout of Infinity Auto Marketing. We believe that this is now the time to bring growth to the company and take it in a new direction since its inception in 2004. The new Managing Director Amber Perren has fresh ideas and with the support of the new Investment team from Dubai, we look forward to many new and exciting announcements in the coming months.
Welcome to our new clients! - August 2021
Infinity Auto would like to welcome our latest dealerships who have signed up to our EVHC programme. Our agents have already booked in excess of £1000.00 after just a few hours calling. We are continuing the expansion to the team and welcome new clients to be apart of something great. We work alongside your staff , we manage your data and ensure any backlog of calls are completed and the EVHC amber records are maintained going forward.
Time For Review - July 2021
How often in a 12 month period do you review your processes
I suppose it goes back to the old saying, “If it isn’t broke don’t fix it”.
What though if it isn’t broke, it is working but other dealerships seem to be doing better? From your point of view everything is going brilliantly, but at the monthly meetings you aren’t top of the leader-boards? What are the other sites doing that you aren’t? Time to review the process.
Every dealership wants to have the coveted number one spot for sales and aftersales, the very best teams and processes. Whether you score yourself against other dealers within your group or national franchise tables, if you are mid-lower table it is time to see what the others are doing.
Infinity Auto assists some of the most dynamic and fast growing dealer groups in the UK, we know what it takes to be at the top of the charts.
We are far more than a call centre, we get to the bare bones of customer satisfaction and getting them to use your branches instead of the independents. At the end of the day your success relies on customers using your branches, without them the best teams in the world are going to fail. With detailed reports and feedback on all our services we are able to pin point exact reasons for customers going elsewhere, we notate all conversations and record all calls. If a customer is not happy and there is something we can do to win them back, you will know about it.
I am sure that all dealerships have customers who are unhappy and do not even know about it. Losing customers without the chance to rectify the issues is painful and handing the competition your business. We do our best to make sure you retain as much custom as possible.
If you are looking to review your process, maybe looking for a good system to become a great one, pushing you up the scoring tables then speak to us. We will help you get there.
Let OTT take care of your VHC calls - May 2020
At Inifnity Auto Marketing our mission is to ensure each and every clients needs are catered for to the highest of standards.
We treat your customers carefully and honestly with our bespoke dealerships solutions.
VHC - Vehicle Health Check
Our VHC sales department is booming and due to both expansion and growth we are looking for new clients. We have a department of ex technicians ready to follow up both Amber and Red work from outstanding VHC records.
Our philosophy and process is simple.
System & pricing - whether you use Kerridge , Pinnacle , MDF360 , Links , Super Service or VHC Tracker and many other DMS solutions we have trained staff to fit all system needs. We are up to date with many manufacturer dealer pricing systems. Analyse the calling data - Once we have analysed the quality and volume of the records we will then staff the account with the appropriate numbers. Data cleanse - in some instances the database requires a cleanse, more often then not their can be a number of older passed dated records. We can either clear or call these depending on the requirements you need. BOOKINGS - the key element.Return on investment
Providing the data supplied is of a reasonable standard we can guarantee you a positive return on your monthly investment. Many of our current clients see bookings value exceed £5,000 in retail work per month. Our fixed monthly fee is substantially less.
We quite often book service or MOT appointments from customers due at the time of the call , we also update customer records to ensure data captured is maintained.
We regularly report back to you our outcomes gained and bookings for complete transparency.
New Website Launch - Feb 2019
Infinity Auto is delighted to announce the launch of their new website. The new site incorporates its social media feeds which have daily activity and updates as well as the new enhanced client area which incorporates the client on line reporting suite.
